FAQs

Welcome to Ashland Springs Hotel, a historic landmark in the heart of downtown Ashland, Oregon. Built in 1925, our boutique hotel pairs Old-World elegance with warm hospitality, modern comfort, and an ideal location just steps from the Oregon Shakespeare Festival, Lithia Park, local galleries, shops, and restaurants.

About Your Hotel Stay & Policies

What time is check-in and check-out?
Is early check-in or late check-out available?
What is the cancellation policy?
Cancellation policies vary depending on your rate, reservation dates, and booking terms. Standard reservations have a 72-hour cancellation deadline, while promotional, advance-purchase, or non-refundable rates may have different restrictions.

For the cancellation policy that applies specifically to your reservation, please review your confirmation or contact our Front Desk at 888-795-4545 or agent@ashlandspringshotel.com.
What happens if I do not arrive for my reservation?
Is there a minimum age to check in?
How far is the hotel from Rogue Valley International–Medford Airport?
Does the hotel offer airport transportation?
Where is Ashland Springs Hotel located?
What makes Ashland Springs Hotel historic?

Rates, Payments & Fees

Does the hotel charge a facility fee? What does it include?
Yes. The daily facility fee is $15 per room, per night and includes several guest amenities and services, including:

Secure gated parking (self-parking)

Access to SNAP Fitness, located three blocks from the hotel

Afternoon tea and cookies served on the historic second-floor Mezzanine

In-room coffee and tea

High-speed Wi-Fi, and HBO

Electronic in-room safe

Local and toll-free calls

Business services
Is parking included?
Does the hotel l have EV charging stations?
What forms of payment does the hotel accept?

Guest Services & Amenities

Are pets allowed?
Does the hotel offer long-term stays?
Can I store my luggage before check-in or after check-out?
Is there a lost and found?
Does the hotel offer breakfast?
Is there a restaurant on-site?
Yes. LARKS Restaurant is located at Ashland Springs Hotel and serves an elegant farm-to-table dinner experience inspired by the bounty of Southern Oregon.

Guests can dine in the beautifully lit dining room or enjoy a craft cocktail at the historic 1920s bar. LARKS also features an award-winning wine program recognized by Wine Spectator.

Restaurant hours and menus vary, so we recommend checking current hours before your visit.
Do you offer room service?
Is there a spa?
Is there a fitness center on-site?
Does the hotel have Wi-Fi?
Does the hotel offer business services?

Ashland Attractions, Experiences & Packages

Does Ashland Springs Hotel offer getaway packages?
How far is the hotel from the Oregon Shakespeare Festival?

Ashland Springs Hotel is located just steps from the Oregon Shakespeare Festival in the heart of downtown Ashland. Guests can easily walk from the hotel to OSF performances, Lithia Park, galleries, boutiques, restaurants, and other downtown attractions.

Ashland Springs Hotel is also an official lodging partner of the Oregon Shakespeare Festival and offers seasonal OSF packages that may include special accommodation rates and theatre tickets. View current offers here.
Do you offer Oregon Shakespeare Festival group rates?
How far is the hotel from Southern Oregon University?
How far is the hotel from Mount Ashland?
How far is the hotel from Crater Lake National Park?

Crater Lake National Park is approximately two hours from Ashland Springs Hotel by car, depending on the route, weather, traffic, and seasonal road conditions. Take the highway of waterfalls and enjoy a scenic drive to the park.

Ashland makes an excellent home base for exploring Southern Oregon, including Crater Lake, nearby vineyards and wineries (Rogue Valley is named the #1 wine region in the country by USA Today), outdoor recreation, and scenic mountain destinations.

Weddings, Meetings & Events

Does the hotel offer group or corporate rates?
Can I host a wedding or event at Ashland Springs Hotel?
What wedding and event spaces are available at Ashland Springs Hotel?
Grand Ballroom: An elegant historic ballroom featuring original mica and cast bronze chandeliers, built-in dance floor, and classic architectural details.

English Garden: A romantic outdoor setting with cobblestone floors, a fountain, wrought-iron gazebo, trellises, roses, and lush seasonal plantings. It is ideal for ceremonies, receptions, showers, and other outdoor celebrations.

Crystal Room: An intimate and dramatic event space distinguished by its original six-foot-wide crystal chandelier, soaring ceiling, ornate woodwork, and large windows.

Conservatory: A palm-filled, naturally lit space adjacent to the Grand Ballroom and English Garden, ideal for cocktails, receptions, dining, and gathering before or after an event.

Palm Room: A light-filled, intimate space well suited to smaller gatherings and bridal preparations.

Contact: cassandra.cole@neumanhotelgroup.com
Does the hotel offer wedding room blocks for my guests?
Do you offer event catering?
Do you offer off-site catering?
Can I host an outdoor wedding at Ashland Springs Hotel?