Hotel Policies

Advanced Deposit
Upon the time of making your reservation, we do take an advanced deposit as a way to guarantee your reservation. The advanced deposit covers your first night’s room and tax.

Cancellations
In the event you are unable to keep your reservation, please cancel at least 72 hours prior to your reservation date to avoid forfeiting your advanced deposit. The advanced deposit is fully refundable within the 72 hour cancellation policy.

Incidentals Temporary Authorization
We do authorize your credit card for $50 at the time of check in for any incidentals that may occur during your stay. This is not a fee and will clear from your account after check out. Please note that this may take five to seven business days to reflect on your bank statement. 

Check In/Check Out
Check in: 4 p.m.
Check out: 11 a.m.

Pet Policy
We are proud to offer animal friendly accommodations. For the safety of your pet and our guests, here are the guidelines that we have established:

  • There is a $25.00 non-refundable pet fee.  
  • We accept up to two pets per room (fee covers both pets).
  • The designated pet rooms are located on the third floor near the rear entrance to the hotel for your convenience. Please use this entrance when exiting and entering the building with your pet.
  • Pets must be on a leash when entering or exiting the hotel.
  • Please no bathing or grooming your pet in the room.
  • Pets should not be left unattended in the room at any time.
  • Excessive barking complaints may result in being charged an additional fee.
  • Housekeeping must be allowed to “refresh” the room every day of your stay. Please make sure your animal is in your care during that time.
  • Pets are not allowed inside Larks Restaurant.

Smoking Policy
We are a non-smoking facility. All tobacco, vaping, and marijuana products are prohibited. Failure to follow the smoking policy will result in a $250 fee.

We are at your service!

Ashland Springs Hotel will be CLOSED on January 11 and 12 for major maintenance.

Larks Restaurant will be closed for its annual maintenance service beginning Sunday, January 10 and will reopen for dinner on Friday, January 15.

Waterstone Spa will be closed for its annual maintenance service beginning Monday, January 18 and will reopen on Friday, January 22.

We apologize for any inconvenience.
Neuman Hotel Group team