Experience the ultimate in convenience!

Concierge, Gigi LaRossaAshland Springs Hotel is proud to introduce you to our CONCIERGE, Donna “Gigi” LaRossa. Gigi started working at the hotel in December 2009 and has been an indispensable asset to our team. Her years of experience in the travel industry and an incredible knowledge of Southern Oregon give our guests an invaluable source of information about anything and everything in and around Ashland. She is here to enhance our guests’ experience, keeping their enjoyment, satisfaction and safety in mind.

The concierge holds the key to the city. She is motivated by a genuine desire to serve and is committed to providing the best possible service to our visitors throughout their stay. Gigi advises our guests on restaurants, theater and outdoor attractions, sightseeing & wine tasting tours, shopping and travel emergencies; from giving simple directions, to solving unexpected challenges. She is here to assist in creating lasting memories. She is a trusted resource for both business and vacation travelers. It is her goal to assist in making sure our guests get the optimum Ashland experience.

If you are planning to visit Ashland and staying with us do not hesitate to contact Gigi in advance and allow her the opportunity to help you plan your trip.

Gigi works Tuesdays through Saturdays, 9am till 6pm and can be reached at:
541-488-1700 ext. 1011 or


“Best concierge ever.”

I want to tip my hat to Donna “Gigi” LaRossa, the Concierge at the Ashland Springs Hotel. While everyone we met in Ashland, from the hotel personnel to our waiters and waitresses to the ushers at the Shakespeare Festival, was charming, friendly and helpful, Gigi really outshone them all. So amazingly concerned and kind and knowledgeable about everything Ashland. She really exemplified the very best of the hospitality industry, and did everything she could to help us make the most out of our stay. The Ashland Springs Hotel is lucky to have such a dedicated professional on their staff, and we are grateful we met her – she helped us plan our trip and made our stay in Ashland run smoothly (not always easy when traveling with a 91-year-old in a wheelchair). Gigi is a real delight, and I highly recommend consulting her when staying at the Ashland Springs.

Guest from La Jolla, CA, August 28, 2012

My Dear Gigi,

Thank you for a wonderful lunch and gracious tour of your lovely hotel.  I was genuinely impressed with your property!  Yours is a truly first rate gem! And they are fortunate to have such an outgoing, enthusiastic spokesperson as you to represent them – A task which you do with distinction. You have the innate soul for services that is the trademark of all the best concierges. It is a skill that cannot be taught or learned – it is simply something one either has or doesn’t. Nurture and foster this ability, and try to spark it in others. And above all – enjoy it., For you have found your life’s passion and the world will be better because of it. The many guests you have touched and the many still to come – have had their experience transformed from mere overnight accommodations to something so memorable they will cherish forever, and that my dear, is what it’s all about! Keep up the great work. At Your Service,

Rees Irwin,  President of the Portland Concierge Association, January 2012

Wanted to pass onto you how wonderful my daughter’s and my experience was paragliding this past Saturday!! I tell you what – we were flying with ROCKSTAR pilots in Christian and Nick ( I believe I have that second name right). They were wonderful and the experience was something I will never forget!!! I would most highly recommend both of them to any of your clients!!! Christian is not a man of words on the phone, but let me tell you – he knows his stuff in the air!!!! I cannot commend them more – top rate and gave us a life-altering experience!! Thanks for all your help while we were staying at Ashland Springs – top rate hotel with top rate personnel.

Jan Bittner, June 2010

My husband and I were guests at your hotel last week. We were really impressed with the excellent service provided to us by Gigi, your Concierge. She offered us wonderful suggestions for our intown stay, and made several good recommendations. Please thank her for us. Becky’s pies were not to be missed, and they didn’t disappoint. Also, she left us a message in Portland regarding Symphony tickets there which we were able to purchase. She was the consummate professional. Every hotel would be well served by a concierge such as she, enthusiastic and knowledgeable.

Barbara Gallen, September 2010

It was wonderful meeting you Gigi. Your suggestions were terrific! The overview of your beautiful city of Ashland brought us all to places and sights that we may never have experienced without your direction. Continue your beautiful work. It’s people like you who make our world a better place to live.

Jim and Dana, September 2010

Thank you so much for your professional and friendly help to make our Ashland weekend unexpectedly fun! The disappointment and inconvenience we experienced due to the Varsity Theatre’s film schedule error was put to rest by your efforts to secure us tickets at the Camelot to see a wonderful production of “I hate Hamlet”. We laughed so much and gained a new “must-do” theatre venue that will surely bring us to Ashland more often. And our dining at the Larks’ bar was perfect and delicious! Thanks too, for amusing us at 5:30pm with a spot in the restaurant.

Peggy Lyman, Mt. Shasta, September 2010

Thank you so much Gigi for all the great advice and tips about Ashland and the surrounding area. We had a great stay and look forward to seeing you again soon!

Lisa and Pat McBee

You were born to be a Concierge with your sparkling personality! Thank you for being so helpful to us to explore the wineries! Our friends from California were impressed by your knowledge, as were we. They plan to see us next year in Ashland – Thanks to you!



We are at your service!